Orders are shipped every Wednesday and Friday. Cut off time for orders is midday Tuesday and Thursday.

Please note that during busy sale periods (such as Black Friday and the Christmas period) and public holidays, there may be a delay in dispatching your order due to an increase in order volumes.

If we are unable to dispatch your order as outlined above, we will let you know on the same day that you place your order and advise the next possible dispatch date. (applies Monday-Friday only)

If you are having trouble tracking your parcel online via the tracking link or there has been a significant delay in your parcel arriving, please email sales@myschooljourney.com.au

No. At this moment we only deliver within Australia.

We charge the AusPost rate. Shipping charge is claculated at checkout.

We pick and pack your order within 24 hours Monday to Friday and use reliable Couriers to deliver your order. Once your order is collected by the Courier you should receive your tracking number. The courier service takes approximately two to three days to deliver to Sydney, Melbourne & Brisbane, a little longer to South Australia and up to seven working days to Western Australia.

Unfortunately, we can not change any order information once your order has been processed. Please ensure the correct post codes are entered and if you are in an office building, please add your company name to avoid your package being sent back to us.

You will receive your tracking information once dispatched.

We only use the shipping address you supply us with when placing the order. If no shipping address is added, we will use the billing address you added, so no need to worry if your Pay Pal address is wrong.

If your package has been 'stuck in transit' for longer than expected please let us know so we can lodge a 'missing package investigation' with the Courier. Every missing package will be assigned a unique case number by the Courier and can take up to 2-4 weeks to locate.

If the package was delayed due to an incorrect or incomplete address, the item should be returned to us. To have this package resent to the correct address, you will be charged the postage fee as charged by the Courier at the time of dispatching you order.

As the 'Authority to leave' (ATL) is an agreement between yourself and the Courier. We cannot guarantee that it will be left as requested. The Courier makes the final decision of whether to leave the parcel as instructed. If you have ticked 'ATL' and the courier has not left the parcel, please contact us discuss this.

Unfortunately due to the nature of being an e-commerce store with 24 hour purchasing ability, our orders are immediately processed through our system. We want to get your order to you as fast as possible, so our processing times are very strict! Once an order has been processed through our system, we are unable to make any changes or provide shipping refunds.

You can update your address details at checkout when placing your order.

Please note: We cannot change addresses in the system once an order is placed.

We send out special offers, new launches and more via our newsletter. Be sure to sign up for our newsletter to receive this information!

Follow our Facebook & Instagram pages to keep up to date with special flash sales or weekend only offers!

Our promotions are while stocks last, and unfortunately we are unable to take pre-orders or honour sale prices after the promotion has ended.

We cannot refund you if an item you previously purchased is now on promotion.

You should receive an email order confirmation once you have placed and paid for your order. If you did not receive this confirmation please email sales@myschooljourney.com.au and we will check if the order went through on our system.

Unfortunately no changes can be made to your order once you have submitted it. This means that as much as we would love to add to your order or change an item in your order or cancel it, we simply can't.

All orders are processed through to the warehouse system immediately and as our warehouse is largely automated and customer orders packed by state and ID code rather than name, we are unable to locate these in the warehouse to amend.

At My School Journey, we want your shopping experience to be simple and stress-free—but we also believe in being upfront and clear about our return process.

We accept returns or exchanges on items in original, unused condition within 30 days of delivery. All returns must be authorised via email before sending items back.

Change of Mind Returns

If you’ve changed your mind, we’re happy to help. In these cases:

• We will provide a return shipping label.
• Once we receive the item in its original condition, we will process your refund minus the return shipping cost and a 15% restocking fee.
• The item must be unused and suitable for resale. Items that arrive damaged, used, or incomplete will not be refunded.

What Counts as a “Change of Mind”:

The following reasons are considered a change of mind and are not eligible for a full refund:

• Misunderstanding or overlooking the product description or specifications (e.g. page thickness, number of pages, dimensions).
• Disliking the design, layout, or structure of the book after receiving it.
• Ordering the wrong product, colour, or style.
• Wanting the item for a different purpose than intended.
• Finding the item elsewhere or deciding it's too expensive after purchase.
• Giving the product as a gift and the recipient doesn’t want it.

We encourage all customers to read the full product description carefully before purchasing. We clearly list materials, sizes, inclusions, and specifications to help you make an informed decision. Refunds will not be granted for personal preferences or overlooked details.

Damaged or Faulty Items

We take great care when packing each order and photograph every product before it leaves our warehouse. This ensures we have a record of its condition at the time of dispatch.

If your item arrives damaged or faulty:

1. Email sales@myschooljourney.com.au
   within 7 days of delivery, including clear photos of the damage.
2. If we determine the issue was not caused by misuse or mishandling, we’ll provide
   a return shipping label.
3. Once the item is returned and inspected, we’ll process a refund or send a replacement.

Please note: We’ve had instances where items were intentionally damaged in an attempt to claim a refund. To protect our business and our genuine customers, all claims are thoroughly reviewed using our photographic records.

How to Start a Return

To request a return, please email sales@myschooljourney.com.au with the following:

• Your order number
• Your full name
• Reason for return
• Photos, if claiming damage or fault

Please include your name, order number, and email address inside the return parcel, so we can process your request promptly.

All prices on our website are listed in local AUD

My School Journey will not share your email or any other information with a third party unless they are directly involved in the processing or delivery of your item. We use your email address for order confirmation, customer service issues or to provide your tracking code via Australia Post. All email addresses on our newsletter list are opt in only (we do not automatically add your email to this list).

Yes! Join our new letter at the bottom of the page and be the first to know about the best offers, deals and new launches!

No worries! You can retrieve your password by clicking on the Forgot your password? link at the bottom of the login screen. If there is an active account with that email address we'll send you an email so you can create a new password for yourself.

No one else can see your password, not even us, so this is the only way to get a new one.

If it has been more than 15 minutes since you started the Forgotten Password process please try again. (The link expires to protect your security).

If it has been less than 15 minutes:

Sometimes email software breaks links, so when you click (or tap) on it and are taken to the website the link doesn't work because it is incomplete.

Solution: Request another password reset by clicking on “Forgot password?” on the Login page and enter your email address in the space provided.

Yes! Next time you are placing an order at the Checkout click on the 'Change credit card' link below your saved details. Then you can enter the new card and the details will be saved when you complete your order.

To delete a saved card click on the My Wallet option on your profile, select the card that you wish to delete and click on Delete Card.

You can still have an account with no saved payment details. And if you feel like adding new ones later there is a tick box at the bottom of the checkout to save them.

Please note that for security reasons we cannot delete your card details nor are we able to view them.

The address details that you use at the checkout are saved in your account. Next time you are placing an order at the checkout you can edit your address under the Shipping Details section. These details will be saved as your default address when you complete your order.

Alternatively, you can edit an existing address by clicking on the My Addresses option on your profile.

Unfortunately, we cannot change or merge email addresses at this stage as the user accounts are created on the email addresses alone.

We recommend that you create a new account using your new email address. Once this has been done email us at sales@myschooljourney.com.au and we can delete the old account.

Please be aware that your order history, status and favourites will not be transferred. Accounts with active subscriptions also cannot be changed or merged.

To comply with Australian law and ACCC guidelines, we are required to monitor all publicly posted product reviews on our website and in accordance with the law, remove any reviews that appear fake, offensive, defamatory or irrelevant.

We may edit your review in part to ensure it remains within these guidelines, this includes the removal of words that may appear offensive, rude or irrelevant.

Please note that reviews should be based on your personal experience. Reviews should not be given on items which are faulty or have arrived broken or damaged.

If you have received a faulty item please contact us for a replacement.

Our website only allows you to post one review per product per IP address, this is to stop false or repetitive reviews which can skew the rating of a product to be misleading - whether positively or negatively.